For the public Samvida Labs website, Samvida Labs determines why inquiry information is used. A separate proposal, statement of work, order, product notice, or client instruction may govern information handled during a project or through another Samvida Labs product.
This notice does not govern third-party websites reached through external links, including BharatCampus ONE or public reference sites, which publish their own notices where applicable.
Scope
This notice applies to information collected through samvidalabs.com, the Monica product-brief form, and emails sent to the contact addresses published on this website. It does not replace a privacy or data-processing term agreed for a specific client engagement.
Information we collect
- Identity and contact information: name, work email address, company, and information included in correspondence.
- Inquiry and project context: service interest, product or workflow description, and optional starting route, industry, timeline, budget range, or project stage.
- Technical and security information: hosting, network, and security systems may generate IP address, request time, browser or device information, referring page, and diagnostic or abuse-prevention records.
- Follow-up records: messages, meeting notes, proposals, decisions, and relationship history created after an inquiry.
How we use information
- Review an inquiry, assess fit, route it to the appropriate conversation, and respond.
- Prepare discovery discussions, proposals, statements of work, or requested commercial information.
- Operate, secure, troubleshoot, and prevent misuse of the website and communication channels.
- Maintain reasonable business, security, contractual, tax, and legal records.
- Establish, exercise, or defend legal rights and comply with lawful requests.
Samvida Labs uses information in connection with the request you make, steps you ask us to take, applicable consent, legitimate business administration, and legal obligations, as relevant in the circumstances.
Sharing and service providers
Information may be shared with personnel and service providers that support website hosting, form delivery, email, communications, security, document management, professional advice, and business operations. They receive information only for the relevant service or purpose and remain subject to applicable duties or contractual controls.
Samvida Labs may also disclose information where reasonably necessary to comply with law, respond to a lawful authority, protect rights or safety, investigate misuse, or support a corporate reorganisation or transaction subject to appropriate confidentiality measures.
Samvida Labs does not sell or rent personal information and does not use inquiry details for third-party targeted advertising.
Where processing may occur
Samvida Labs operates from India. Some hosting, email, infrastructure, security, and collaboration providers may process information in other locations under their service terms. Where applicable, Samvida Labs uses reasonable contractual, organisational, and technical measures for those arrangements and observes legally applicable transfer restrictions.
Retention
Inquiry information is retained for as long as reasonably needed to evaluate and respond, maintain a business relationship, preserve security or evidence, meet contractual and legal obligations, or resolve a dispute. Information that is no longer reasonably required is deleted, anonymised, or allowed to expire from active systems, subject to backups and lawful recordkeeping needs.
Security
Samvida Labs uses reasonable administrative, technical, and organisational safeguards appropriate to the nature of the website and information handled. No internet transmission or storage system can be guaranteed completely secure. If you believe information has been submitted or accessed improperly, contact us promptly.
Your choices and requests
You may ask Samvida Labs to confirm whether it holds information about you, correct inaccurate information, delete information that is no longer required, withdraw a consent, or raise a privacy grievance. Rights depend on applicable law and may be limited by identity verification, another person's rights, security needs, legal claims, contractual duties, or mandatory retention.
Send a request to customercare@samvidalabs.com with enough detail to identify the relevant interaction. Please do not email passwords, payment credentials, or unnecessary identity documents.
Cookies and measurement
As of the effective date, Samvida Labs does not install advertising trackers or analytics cookies through this public website. The site contains internal, non-identifying conversion event hooks, but no analytics platform is currently connected to transmit those events.
Hosting and security providers may process technical request information needed to deliver and protect the site. If Samvida Labs later introduces non-essential analytics, advertising, or similar technologies, this notice will be updated and a consent mechanism will be provided where required.
Children
This corporate website and its inquiry form are intended for business and professional contacts, not for children. Samvida Labs does not knowingly request personal information from children through this form. A parent or guardian who believes a child submitted information may contact us to request review and deletion.
Changes to this notice
Samvida Labs may update this notice to reflect changes in the website, providers, processing practices, or applicable requirements. The effective date at the top will be updated when the notice changes materially.
Privacy contact
Send privacy questions, requests, or grievances to customercare@samvidalabs.com. Include the email address used for the inquiry and a concise description of the request so it can be located and reviewed.
Use the customer-care route.
Email customercare@samvidalabs.com. Samvida Labs may request proportionate information to verify identity and protect the records of other people.
Nothing in this notice limits a mandatory privacy right or remedy available under applicable law.